Amazon Delivery Driver Claims
Injured in an accident involving an Amazon delivery driver? You could claim compensation.
Our experienced lawyers handle claims involving Amazon delivery drivers, whether you were injured while driving, cycling or walking.
Call 020 7485 8811 to discuss your claim in confidence.
“Osbornes fields a specialist personal injury team with standout expertise in catastrophic trauma, regularly securing multimillion-pound settlements in spinal, brain, and amputation cases. “
“Osbornes has considerable experience in cases arising from motor accidents and accidents at work.”
Table of Contents
Amazon delivery driver accidents: Can I make a claim?
Amazon delivers millions of parcels across the UK each year using a mix of directly employed drivers and self-employed contractors. Surveys show that gig delivery drivers, including those working through Amazon Flex, are statistically more likely to be distracted by their phones, commit speeding or red‑light offences, and be involved in accidents compared to other road users.*
You can claim compensation if you have been injured in an accident involving an Amazon delivery driver and the driver was at fault. However, the claims process and insurance arrangements can differ depending on whether the driver was directly employed by Amazon or working as an independent contractor.
*Source: Delivery driver UK safety survey by Angel Reyes and Associates and reported in Digital Journal.
Our reputation and experience
Osbornes Law is one of London’s leading road accident injury firms. We are accredited by the Association of Personal Injury Lawyers (APIL) for our expertise and work closely with the London Cycling Campaign and other road safety organisations. Our team has secured significant settlements for clients injured in road accidents, including five-figure and six-figure awards for serious injuries.
We understand the tactics insurers use to minimise payouts and the particular challenges of claims involving gig economy drivers. Osbornes Law is ranked by The Legal 500 and Chambers UK for personal injury work, with clients praising our clear communication and the outstanding results we achieve.
What accidents are covered by an Amazon driver claim? (Car, bike, pedestrian, others)
You can claim if you are injured by an Amazon delivery driver while driving, walking, cycling or travelling as a passenger. Common accidents involving Amazon delivery drivers include:
- Car collisions involving Amazon delivery vehicles
- U-turn accidents (driver performs a sudden U-turn without checking the road)
- Reversing incidents (driver fails to check mirrors or blind spots)
- Knocked off your bike by a delivery driver
- Drivers mounting pavements while parking or manoeuvring
- Accidents caused by drivers opening doors without checking
Work pressure is a major factor behind the high accident rate. Amazon delivery drivers often feel compelled to take risks in order to meet demanding targets, though that is not an excuse for driving recklessly or ignoring the Highway Code. If you can prove the Amazon driver was at fault, perhaps by paying less attention than they should, you are entitled to bring a claim for compensation.
What types of injuries can I claim for?
Every year, we help drivers, cyclists, motorcyclists and pedestrians who have suffered the following injuries in accidents involving Amazon delivery drivers:
- Whiplash and neck injuries
- Broken bones (arms, legs, ribs, pelvis)
- Head injuries and concussion
- Spinal injuries and paralysis
- Cuts, bruises and lacerations
- Fatal Injuries
This is not a complete list. You can claim compensation for any injury caused by the accident, both minor and life-changing injuries. If your injuries require surgery, ongoing rehabilitation, or have a permanent impact on your ability to work or enjoy life, your compensation will reflect the severity and long-term consequences.
Case study: Cyclist hit by van driver wins compensation
Osbornes Law successfully represented a cyclist who was injured when hit by a van driver attempting a U-turn without proper observation. The cyclist suffered serious fractures to both elbows, requiring surgery and significant time off work. Liability was accepted by the driver’s insurer early in the process, allowing our team to focus on securing maximum compensation for pain, suffering, lost earnings and rehabilitation costs to support our client’s recovery. Read the case study.
Amazon’s insurance position: Who pays after an accident?
Insurance responsibility depends on the driver’s employment status and whether they were on duty at the time of the accident. Here are the main scenarios:
1. The driver was an Amazon employee
If the driver was employed directly by Amazon and working at the time of the accident, Amazon’s corporate commercial insurance will usually cover your claim. Amazon carries substantial liability cover (often over £1 million per incident) for accidents caused by employees on duty.
2. The driver was working through Amazon Flex (self-employed contractor)
Amazon Flex drivers are not employees and must arrange their own Hire and Reward (H&R) insurance for paid delivery work. When they are actively making deliveries, their H&R insurance is the primary cover. If the driver’s insurer refuses to pay, Amazon Flex insurance may step in as secondary cover. You will need to provide evidence that the driver was on an active delivery block at the time of the accident.
3. The driver worked for a subcontracted courier firm
The courier firm’s commercial insurance is responsible for covering accidents while drivers are working.
4. The driver was off duty
If the Amazon driver was not working at the time (for example, using the vehicle for personal errands), only their personal insurance applies.
Your solicitor will carefully investigate the driver’s employment status to determine who is legally responsible for the accident. The relevant insurance company will cover injuries and damages once liability is proven.
“Delivery platforms like Amazon Flex classify drivers as independent contractors instead of employees. This setup means the platform often avoids responsibility for any accidents or mistakes by the driver. If you’re involved in an accident with an Amazon Flex worker, it’s likely that the claim will go through the driver’s commercial or personal insurance, or sometimes through a smaller company they work with.”
How much compensation can I claim after an accident with an Amazon delivery driver?
Compensation depends on the severity of your injuries and your financial losses. There are two types of damages: general damages and special damages.
General damages: This is compensation for pain, suffering and loss of amenity. The Judicial College Guidelines provide brackets for different injury types. As a rough guide:
- Minor whiplash: £1,500 to £3,500
- Simple leg fracture (full recovery): £5,000 to £15,000
- Moderate fractures requiring surgery: £15,000 to £60,000
- Severe or life-changing injuries: £60,000 to £200,000+
Special damages: Compensation for financial losses and expenses, including:
- Vehicle damage
- Personal property damage
- Lost earnings (past and future)
- Medical costs
- Travel expenses (hospital visits, medical appointments)
- Care costs
- Rehabilitation and therapy costs
Osbornes Law will instruct medical experts to assess your injuries and help us calculate your damages. We will fight to secure every penny you are entitled to.
What should I do after an accident with an Amazon delivery driver?
Ensure safety and get medical help: Always start by checking everyone’s safety and getting medical attention if needed. See a doctor as soon as you can, even for minor injuries — their records are vital for later claims.
- Call the police: By law, you must report accidents involving injury or property damage. The police report is important evidence for your claim.
- Gather evidence: Take photos of the scene, your vehicle or bike, injuries, road conditions, and the Amazon van or car. Ask witnesses for their contact details. Note down the Amazon driver’s name, vehicle registration, insurance details, and whether they work directly for Amazon or through Amazon Flex.
- Notify your own insurer: Let your insurance company know immediately. This protects you if the other side disputes liability, or if the driver was uninsured.
- Report the incident to Amazon: You can notify Amazon using their customer service lines or logistics support website. Amazon will start an internal investigation and advise whether your claim is covered by their insurance or if you need to contact the driver’s personal insurer.
- Talk to us: Complex claims, especially those involving self-employed contractors or multiple parties, will benefit from having expert legal support. Our solicitors will handle all communications with the insurer, allowing you to focus on recovery.
- We also represent Amazon warehouse workers who have been injured on the job due to unsafe conditions. Find out more about Amazon warehouse accident claims.
What our clients say
“Barbara Wojno from Osbornes Law handled my road traffic accident claim with exceptional care and professionalism. She communicated clearly throughout, guided me through every step, and was always available to answer questions. Her expertise and persistence led to a highly successful settlement of my claim. I am highly impressed with her dedication and very grateful for the excellent service provided by Osbornes Law.” Read the client review on TrustPilot.
“I was involved in a cycling incident where a driver opened a car door in front of me. Osbornes law supported me through the whole process. Great communication, connected me with all the relevant people, up-fronted all costs and achieved a settlement amount.” Read the client review on TrustPilot.
Why choose Osbornes Law for your Amazon delivery driver accident claim?
Osbornes Law has been helping injured people claim compensation for over 50 years. We are one of London’s leading personal injury firms, with particular expertise in road traffic accidents involving drivers, cyclists and vulnerable road users.
- What to expect when you work with us:
- Free initial consultation: We will assess your case at no cost and with no obligation to work with us.
- No win, no fee: This risk-free way of making a claim means you pay nothing unless your claim succeeds. If you win, our fees are deducted from your compensation, and you keep the majority of your award.
- Home and hospital visits: If you cannot travel to our office, we will come to you.
- Clear communication: We explain the legal process in plain English and keep you updated at every stage.
- A proven track record: We regularly secure five-figure and six-figure settlements for serious injury claims
- Maximum compensation: We fight for every penny you are entitled to, including damages for pain, suffering, lost earnings, and all other losses.
Call us for a free initial consultation
If you have been injured in an accident involving an Amazon delivery driver:
- Call us on 020 7485 8811, or
- Fill out the contact form below.
Amazon delivery driver accident FAQs
Can I claim if the Amazon driver denies fault?
Yes. Even if the Amazon driver or their insurer disputes liability, you can still pursue your claim. Your solicitor will gather evidence (such as witness statements, CCTV footage, police reports and accident reconstruction analysis) to prove fault. Many disputed claims are successfully resolved through negotiation or, if necessary, court proceedings.
Do I need to contact Amazon directly after an accident?
It is good practice to notify Amazon as well as your own insurer. Amazon will open an internal investigation and confirm the driver’s employment status and insurance details. However, you do not need to handle this alone. Our solicitors can make all notifications on your behalf and manage communication with Amazon, their insurers, and your own insurer.
What if the Amazon driver was using their own vehicle?
If the driver was an Amazon Flex contractor using their own car or van, they must have both Social, Domestic and Pleasure (SD&P) insurance for personal use and Hire and Reward (H&R) insurance for commercial delivery work. Your claim will be directed to their H&R insurer in the first instance. If the driver did not have proper insurance, it’s usually possible to claim through the Motor Insurers’ Bureau (MIB), which compensates victims of untraced and uninsured drivers.
Will my claim be covered by no win, no fee?
Yes. Osbornes Law offers no win, no fee agreements for road traffic accident claims. You pay nothing upfront and nothing if your claim is unsuccessful. If you win, our fees are deducted from your compensation at an agreed percentage, and you keep the rest. We will explain all costs clearly before you proceed.
Can I claim if I was partly to blame for the accident?
Yes, you can still claim even if you were partly at fault. The law applies “contributory negligence,” which means your compensation will be reduced by the percentage of blame attributed to you. For example, if your claim is worth £10,000 and you are found 20% to blame, you will receive £8,000. Osbornes Law will argue to minimise any finding of contributory negligence.
How long do I have to make a claim?
The legal time limit for personal injury claims is three years from the date of the accident. If you do not start your claim within three years, you will usually lose your right to compensation.
There are exceptions for injured children and those who lack the mental capacity to bring a claim. Contact Osbornes Law for advice. We can make sure your claim is filed before the deadline.
How long does an accident claim involving an Amazon delivery driver take?
If the Amazon driver’s insurer accepts fault quickly and your injuries are straightforward, your claim could settle in 6 to 12 months. Claims where liability is disputed, or if your injuries are severe and require ongoing treatment, can take longer. We understand you want things sorted quickly, but it’s safer to wait until your doctor says your recovery has gone as far as it can before agreeing a settlement figure. That way, all ongoing problems and future costs are included in your compensation.
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Personal Injury Accreditations
The team offers specialist expertise in cycling-related injury claims and regularly acts for foreign nationals.
It has considerable experience in cases arising from motor accidents and accidents at work.
Osbornes has a well-regarded personal injury practice well equipped to advise on high-value and high-profile claims, including fatalities and severe injuries regarding the brain and spinal cord.
Osbornes have expert leadership. They are very client-centred and provide great communication.
They have got a team of strong partners who are experienced and capable, and their lawyers have a can-do attitude and don't seem to be fazed by anything.
They grasp complex and sophisticated matters quickly.
From partners to associates, the lawyers are committed to ensuring a successful outcome for every client.
They have intelligent, experienced lawyers who advise their clients very carefully.
Osbornes deal with their clients in a very professional manner, attempting to get the best results at all times.
Ben Posford, head of catastrophic injury, is well-known for spinal cord and cauda equina claims, including high-profile fatality work.
Osbornes fields a specialist personal injury team with standout expertise in catastrophic trauma, regularly securing multimillion-pound settlements in spinal, brain, and amputation cases.
Excellent firm with a good insight into and prosecution of catastrophic PI work handled by an experienced team.
Without doubt, Osbornes are the firm to watch in London.
This team is growing in profile all the time. The firm now has many of London's leading personal injury solicitors.
The file handlers I have worked with are experienced and expert personal injury practitioners who can be relied upon to achieve excellent outcomes for the client.
They are very supportive of their clients and are willing to take on difficult cases.
This team is very well organised and approach their cases with great attention to detail.
They have particular expertise in dealing with Eastern European clients who speak little or no English as they have native speakers within their team.
Osbornes is a excellent firm for high value and complex personal injury work.
Osbornes Law is a really strong team with a lot of depth.
Osbornes work professionally as a team, responding diligently to emails or telephone calls.
Osbornes deals with fatalities incurred during traffic and workplace accidents.
Osbornes clients are individuals whose cases are treated with the focus required when dealing with life changing injuries.
Fielding a ‘first class, very well resourced’ team of litigators, the personal injury department at Osbornes is rated for its diverse workload of complex, high-value injury claims, representing both domestic and international claimants.
Osbornes is an excellent firm, made up of lawyers with flair and pedigree.
Osbornes lawyers are smart, well trained, experienced and well managed.
Osbornes personal injury practice is first class; very well resourced and second to none.
Osbornes is becoming one of the top players in the claimant personal injury market. A large team with a great number of very high quality solicitors.
Osbornes is a highly proficient serious injury firm. They bring all the benefits of the biggest firms in the market but none of the downsides.
Osbornes prepares cases well; the whole team is good and lawyers there know their stuff.
They deal with people compassionately and take on the right amount of detail. The firm has some really brilliant key solicitors.
The personal injury team is responsive and its level of service towards clients and other professionals is exceptional and high quality
The team offers specialist expertise in cycling-related injury claims and regularly acts for foreign nationals.
It has considerable experience in cases arising from motor accidents and accidents at work
Osbornes is a well-regarded personal injury practice well equipped to advise on high-value and high-profile claims.
Their team includes bright, hard-working solicitors dedicated to achieving successful outcomes for their clients from partner level to paralegal. Their client care is exceptional.
They are a team who are highly respected in the PI sector.
This is an excellent PI team doing a broad range of PI work.
Osbornes’ ‘highly respected‘ personal injury team is experienced in a range of complex, high-value claims, with notable strength in acting for European clients for whom English is not a first language.
Osbornes’ ‘highly respected‘ personal injury team is experienced in a range of complex, high-value claims
Osbornes’ ‘highly respected‘ personal injury team is experienced in a range of complex, high-value claims.
"They punch well above their weight. The quality of service they provide equals that of any of the larger top-name firms in this area"
Ben Posford is fiercely bright, with an unrivalled passion for his clients’ cases. His encyclopaedic knowledge of all things PI is second to none. His foresight and commercial nous have propelled Osbornes into the highest echelons of the market where they rightly belong.
The firm has an excellent and innovative line in cases involving non-English speaking claimants, managed by recruiting paralegals with multi-language skills – an impressive route for expansion of the caseload.
Great expanding team with expertise and respect in the sector. Led by a commercially savvy and business minded team.
A really excellent group of PI solicitors, notable for their individual quality.’
A niche firm that punches well above its weight in the catastrophic injury sector, borne out by the quality of work they obtain.
This combination of experience and diligence reaps massive rewards for clients, Osbornes being well known in the industry as a fantastic firm.
The Osbornes personal injury team now comprises some of the most technically adept and hard hitting lawyers in the business.
Excellent coverage of personal injury, and traumatic brain injury. There is a real specialism in claimants who do not speak English as a first language.
The group is noted for its expertise in matters relating to cycling injuries, and is the official legal partner of the London Cycling Campaign charity.
To complement its strong reputation for high-value and complex personal injury work, the firm continues to develop its 'excellent and innovative line in cases involving non-English speaking claimants'
"Osbornes comprises some of the most technically adept and hard hitting lawyers in the business"
"A small but high-powered team, dealing with cases of significant value and complexity."
"An excellent firm which achieves fantastic outcomes for clients."
"Osbornes Law have captured the magic of keeping the customer service levels of a smaller firm whilst having all the expertise and power of the biggest firms."
"A superb boutique catastrophic injury firm."
"Really good at dealing with people who have suffered a serious injury."
"Affable and charming with very good client-handling skills."
"superb firm with consummate professionals and a human touch."
Osbornes now has a team of highly experienced personal injury lawyers; particularly strong on high-value quantum cases, workplace accidents and claims involving foreign workers injured in the UK.
The team provides fantastic strength-in-depth for personal injury claims. It is also particularly well placed to service clients from Eastern Europe with specialist native language speakers. From the smallest case to a multimillion-pound spinal injury case, Osbornes has the right staff to manage every claim.
Ben Posford remains pre-eminent in his field with expert understanding of litigating cases of the upmost severity. His experience builds on Stuart Kightley’s running of the firm with recent partner additions of Rob Aylott making a fantastic addition.
A firm going from strength-to strength-which retains its client care whilst being able to offer a full personal injury service.
Beneath Ben Posford’s calm and reassuring presence, which clients love, lies a formidable tactical and legal brain. His experience tells and he gets it right at every stage of the process from arranging the best possible rehabilitation, to ensuring, so far as possible, a polite relationship with those acting for the defendant in order to ensure best and early resolution of the claim.
"Clients say he is very impressive, in terms of both his experience and his management of the personal injury team."
"They have an expanding profile in personal injury and clinical negligence and offer a superb, broad service in accidents abroad, enabled by their recruitment of bilingual legal executives who can guide non-English speakers through complex litigation."
"Solid personal injury practice well equipped to advise on high-value and high-profile claims arising from fatalities and severe head and spinal injuries."
"Offers specialist expertise in cycling-related injury claims."
"Offers specialist expertise in cauda equina syndrome cases."
"An exceptional outfit. They take on difficult cases, fight hard and win."
"Stuart Kightley is an incredibly empathetic solicitor who is very knowledgeable about traumatic brain injury."
"They are an outstanding firm to work with. They are consistently impressive in their work."
"Osbornes often handles claims valued at over £1m, particularly relating to severe brain and spinal cord injuries and niche areas such as cauda equina syndrome and cycling accidents."
"The hard-working, thorough and committed Robert Aylott, who brings significant heavyweight personal injury experience."
"Key team members include the energetic and personable Stuart Kightley who is head of the personal injury department."
Thank you for the hard work and patience and for being so patient with my constant questions.
"I have found Osbornes to be thorough, clear and understanding from the initial call. They do exactly what they say they will and with passion! I would recommend them to anyone".
Very good efficient service. Would not hesitate to use again.
I will use Osbornes for any future needs.
I don't think I could have asked for anything more. One of the best dealings I've had with the legal profession.
Sam was excellent and very professional in dealing with our claim.
Head of the personal injury department, Stuart Kightley is a first-rate practitioner, wholly focused on getting his client the best outcome in a pragmatic, sensible and consensual manner.
As a real specialist in spinal cord injuries, Ben Posford is always looking at new angles on how to maximise his cases.
Ben Posford is one of the best catastrophic injury lawyers around.
They provide exceptional service, great knowledge and understanding of the law, excellent client care and tactical nous
Stuart Kightley is praised for his expertise in catastrophic and fatal claims. Clients say he is very impressive, in terms of both his experience and his management of the personal injury team.
My claim was dealt with efficiently and professionally. Communication was excellent, and timely. Shrewd and sound advice was provided at every stage of the claim from beginning through to completion. On the basis of my personal experience I would strongly recommend Osbornes.
I just wish to thank you for your hard work and successful outcome. I am pleased with the result and would recommend you and your firm to anyone in the future.
Ben Posford … is ‘tactically astute’ and ‘one of the best personal injury solicitors around’.
Ben Posford ‘knows how to maximise the value of the claim for his clients’.
Our Personal Injury Team View the whole team
Rob Aylott
Partner
Personal Injury SolicitorsSam Collard
Partner
Personal Injury SolicitorsSophie Davies
Partner
Personal Injury SolicitorsLaura Swaine
Partner
Personal Injury SolicitorsNicola Hall
Senior Associate
Personal Injury SolicitorsAndrew Middlehurst
Senior Associate
Personal Injury SolicitorsView the
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