Heather McDonald

Paralegal
Personal Injury

  • "They punch well above their weight. The quality of service they provide equals that of any of the larger top-name firms in this area"

    Chambers UK 2022

  • The group is noted for its expertise in matters relating to cycling injuries, and is the official legal partner of the London Cycling Campaign charity.

    Legal 500 2022

  • “Thank you so much to Nicola Hall at Osborne’s. Nicola was amazing at taking my personal injury claim down a three year journey from initial denial of guilt by the defendant to an extremely healthy settlement, at a much higher value than I ever would have anticipated.
    While relentlessly pursuing my case, not letting me give up and walk away even though I wanted to, she was also endlessly kind and patient. Nicola was so caring of me and of the mental health ramifications I suffered following my injury. I am eternally grateful – her support and kindness left me feeling that my response to my injury was validated and justified and has enabled me to reach closure after a traumatic few years.
    I cannot thank Nicola enough and could not recommend her more highly.”

    Client review

  • “Thank you for all your hard work over the years. The outcome is nothing like what I would have expected when we first met, and I am incredibly happy with the settlement outcome. It’s been quite a process and I’m glad I can finally put it behind me.”

    CLient review

  • “Nicola was very helpful and supportive. Nicola was very good with explanations and maintaining contact once we got rolling. I felt she really knew the law and procedures involved. I’m aware of how hard she works and appreciate her commitment.”

    Client review

  • “Nicola Hall was my solicitor for a personal injury claim – she was thorough in exploring all options and clear in explaining the process to me. When it came down to a settlement, she was an excellent negotiator and I received the best possible amount I believe I could have gotten.”

    Client review

  • “Thank you for your patience, kindness and help, and for getting there in the end.”

    CLient review

  • “Nicola Hall assisted me on a recent negligence case. I found her helpful, informative and had complete confidence in her ability in getting the outcome I so rightly deserved. I would highly recommend Osbornes Law for any legal matters.”

    Client review

  • “I received excellent medical expert advice to highlight the impact of the accident on my father’s health”

    Client review

  • "Literally, putting your future in their hands, Rob Aylott and the team at Osbornes Law took the uncertainty, vulnerability and fear resulting from a catastrophic life event and turned it into a safety net for the rest of my life. Empathy, professionalism and delivering exactly what they say. You're safe in their hands."

    Neil T

  • "A small but high-powered team, dealing with cases of significant value and complexity."

    Legal 500 2021

  • "An excellent firm which achieves fantastic outcomes for clients."

    Legal 500 2021

  • "Osbornes Law have captured the magic of keeping the customer service levels of a smaller firm whilst having all the expertise and power of the biggest firms."

  • "A superb boutique catastrophic injury firm."

    Legal 500 2021

  • "Really good at dealing with people who have suffered a serious injury."

    Chambers UK 2021

  • "Affable and charming with very good client-handling skills."

    Chambers UK 2021

  • "superb firm with consummate professionals and a human touch."

    Chambers UK 2021

  • Osbornes now has a team of highly experienced personal injury lawyers; particularly strong on high-value quantum cases, workplace accidents and claims involving foreign workers injured in the UK.

    Legal 500 2020 - Personal Injury

  • The team provides fantastic strength-in-depth for personal injury claims. It is also particularly well placed to service clients from Eastern Europe with specialist native language speakers. From the smallest case to a multimillion-pound spinal injury case, Osbornes has the right staff to manage every claim.

    Legal 500 2020 - Personal Injury

  • Ben Posford remains pre-eminent in his field with expert understanding of litigating cases of the upmost severity. His experience builds on Stuart Kightley’s running of the firm with recent partner additions of Rob Aylott making a fantastic addition.

    Legal 500 2020 - Personal Injury

  • A firm going from strength-to strength-which retains its client care whilst being able to offer a full personal injury service.

    Legal 500 2020 - Personal Injury

  • Beneath Ben Posford’s calm and reassuring presence, which clients love, lies a formidable tactical and legal brain. His experience tells and he gets it right at every stage of the process from arranging the best possible rehabilitation, to ensuring, so far as possible, a polite relationship with those acting for the defendant in order to ensure best and early resolution of the claim.

    Legal 500

  • "Clients say he is very impressive, in terms of both his experience and his management of the personal injury team."

    Chambers UK

  • "They have an expanding profile in personal injury and clinical negligence and offer a superb, broad service in accidents abroad, enabled by their recruitment of bilingual legal executives who can guide non-English speakers through complex litigation."

    Chambers & Partners Directory 2020, Personal Injury

  • "Solid personal injury practice well equipped to advise on high-value and high-profile claims arising from fatalities and severe head and spinal injuries."

    Chambers UK

  • "Offers specialist expertise in cycling-related injury claims."

    Chambers UK

  • "Offers specialist expertise in cauda equina syndrome cases."

    Chambers UK

  • "An exceptional outfit. They take on difficult cases, fight hard and win."

    Chambers UK

  • "Stuart Kightley is an incredibly empathetic solicitor who is very knowledgeable about traumatic brain injury."

    Chambers UK

  • "They are an outstanding firm to work with. They are consistently impressive in their work."

    Chambers UK

  • "Osbornes often handles claims valued at over £1m, particularly relating to severe brain and spinal cord injuries and niche areas such as cauda equina syndrome and cycling accidents."

    The Legal 500

  • "The hard-working, thorough and committed Robert Aylott, who brings significant heavyweight personal injury experience."

    Legal 500 2019

  • "Key team members include the energetic and personable Stuart Kightley who is head of the personal injury department."

    The Legal 500

  • Thank you for the hard work and patience and for being so patient with my constant questions.

    Personal Injury Client

  • "I have found Osbornes to be thorough, clear and understanding from the initial call. They do exactly what they say they will and with passion! I would recommend them to anyone".

    Client Review

  • Very good efficient service. Would not hesitate to use again.

    Personal Injury Client

  • Thank you Nicola Hall, she was wonderful in fighting my case.

    Personal Injury Client

  • I will use Osbornes for any future needs.

    Personal Injury Client

  • I don't think I could have asked for anything more. One of the best dealings I've had with the legal profession.

    Personal Injury Client

  • Sam was excellent and very professional in dealing with our claim.

    Personal Injury Client

  • Head of the personal injury department, Stuart Kightley is a first-rate practitioner, wholly focused on getting his client the best outcome in a pragmatic, sensible and consensual manner.

    Chambers UK

  • As a real specialist in spinal cord injuries, Ben Posford is always looking at new angles on how to maximise his cases.

    Chambers UK

  • Ben Posford is one of the best catastrophic injury lawyers around.

    Chambers UK

  • They provide exceptional service, great knowledge and understanding of the law, excellent client care and tactical nous

    Chambers UK

  • Stuart Kightley is praised for his expertise in catastrophic and fatal claims. Clients say he is very impressive, in terms of both his experience and his management of the personal injury team.

    Chambers UK

  • My claim was dealt with efficiently and professionally. Communication was excellent, and timely. Shrewd and sound advice was provided at every stage of the claim from beginning through to completion. On the basis of my personal experience I would strongly recommend Osbornes.

    Personal Injury Department Client

  • I just wish to thank you for your hard work and successful outcome. I am pleased with the result and would recommend you and your firm to anyone in the future.

    Personal injury department client

  • Ben Posford … is ‘tactically astute’ and ‘one of the best personal injury solicitors around’.

    Legal 500

  • Ben Posford ‘knows how to maximise the value of the claim for his clients’.

    Legal 500

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  1. 5.10.2022

    Cyclist Receives £50,000 After Hit by Sports Car

    Andrew Middlehurst, a lawyer in the specialist cycling injuries team at Osbornes Law, recently settled a claim for a cyclist...

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  4. 9.1.2022

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  8. house builders
    16.11.2021

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    Mr N, a Romanian man in his 30s, came to the UK to work with his father-in-law in early 2018. He...

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  9. 5.11.2021

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  12. 31.8.2021

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  15. 2.8.2021

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  16. 22.7.2021

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  17. 1.7.2021

    Limb amputation to pedestrian awarded £1.8million

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  18. 23.6.2021

    Osbornes Helps Client Following Amputation at Work

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  19. 17.6.2021

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  21. 18.5.2021

    Construction Site Accident at Work

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  22. 18.5.2021

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  23. 17.5.2021

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  24. 17.5.2021

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    Personal Injury Accreditations

    • Times best law firms 2023
    • legal 500 leading firm