Housing Disrepair Claim for Vulnerable Family

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Our solicitors at Osbornes Law successfully assisted a client in resolving a challenging housing disrepair claim involving severe damp, leaks, and infestations in her Housing Association property. The case was particularly sensitive, as the client was caring for her three children, one of whom has severe disabilities requiring special adaptations in the home and round-the-clock care.
Background to the Case
The client lived in a Housing Association property with her three children, including her son, who has a severe disability. Given the unique needs of her son, the property required specific adaptations to create a safe and supportive environment. However, the home was plagued by serious disrepair issues, including:
- Severe damp throughout the property
- Ongoing leaks causing further damage
- Infestations that posed health risks to the family
The poor conditions of the property made it increasingly difficult for the client to care for her children, especially her son, whose disability required constant attention. The disrepair not only threatened the family’s health and well-being but also added unnecessary stress to an already vulnerable mother.
Letter Before Action sent to the Housing Association
Understanding the urgency and severity of the situation, our solicitors quickly stepped in to assist. A Letter Before Action was sent to the Housing Association, demanding immediate action to rectify the disrepair issues and make the necessary adaptations to support the client’s son.
Given the level of distress caused by the deteriorating living conditions, our legal team worked tirelessly to ensure that the client’s case was prioritised, and that the Housing Association carried out the essential repairs and improvements as soon as possible.
£14,000 in damages
After persistent legal pressure from Osbornes Law, the Housing Association eventually completed all the necessary works to remedy the disrepair. This included addressing the damp, fixing the leaks, and dealing with the infestations, significantly improving the quality of life for the family. The client was delighted with the outcome, as her home was finally safe and suitable for her children, especially her son.
In addition to the repairs, our solicitors secured £14,000 in substantial damages for the client. This compensation reflected the severe distress and hardship the family endured due to the prolonged disrepair and unsuitable living conditions.
Comments by Osbornes Law Solicitor
“This was a very difficult case given the distress caused by the level of disrepair to this vulnerable family. I am delighted that I was able to help the family improve the quality of their home environment and help a vulnerable mother focus her energy on caring for her son rather than worrying about the condition of the property.”
Disrepair Claims Expertise
The client was represented by our housing lawyers, whose expertise in handling housing disrepair claims ensured a successful outcome. Through our diligent work, the tenant was able to secure compensation and finally have the disrepair issues resolved.
Are you experiencing housing disrepair issues?
If you are experiencing housing disrepair and need legal assistance, Osbornes Law can help. Our experienced housing solicitors have a proven track record of holding landlords accountable and ensuring tenants receive the compensation they deserve. Contact us today for a free consultation.
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Accreditations
Modern practice headed by Will Ford who has developed an excellent team. Able to take on the most difficult cases at short notice and prepare excellent electronic paperwork for the courts.
William Ford is the best housing and public law solicitor of his generation.
Will Ford is a stand-out expert and is incredibly dedicated to the field.
There are some incredibly committed and knowledgeable lawyers, such as Will Ford.
Will is involved in cutting-edge cases in the higher courts as well as invaluable frontline work and brings the same focus and dedication to both
Will Ford is a highly respected practitioner who has an encyclopaedic knowledge of housing law. He is extremely intelligent and very hard-working.
Will Ford is hands down one of the best housing lawyers out there. Clever, pragmatic, good with clients, reasonable with opponents, incredibly knowledgeable and, as a result, extremely effective
Ford is particularly notable in community care matters and its crossover with housing law, an area which is a growing specialism for the team.
The social housing team at Osbornes is led by William Ford, a ‘standout‘ expert in all aspects of social housing who is ‘involved in cutting-edge cases in the higher courts as well as invaluable frontline work'
William Ford is experienced in representing tenants in disrepair and possession claims, as well as homelessness appeals and judicial reviews concerning allocation of housing.
"Will Ford is a test case lawyer whose practice spans Social Housing and Welfare issues, his breadth of knowledge in both fields in invaluable to those working in his team."
"Osbornes’ team have grown in size and stature under the excellent leadership of Will Ford."
"Will Ford stands out as an exceptional and highly regarded lawyer in the field."
"The lawyer that was helping me with my case was William Ford was simply amazing – if a partner shows all these qualities, this must, I’m sure, filter down to the rest of the employees due to the example set."
"Will Ford recently took over a case from a departing colleague and was immediately on top of all the issues in a fact-heavy case; he is always available to speak to and in a case against a hard-to-manage litigant in person he was excellent."
'First-class lawyer' William Ford is 'completely dedicated to making a positive difference', and is acting in cases challenging the 'bedroom tax'.