Osbornes 2013 survey – results revealed
News article published on: 18th June 2011
The results of the Osbornes client survey have been reviewed and we are delighted to announce another fantastic year of client service as fed back to us by our clients.
At the end of the matter we are dealing with all clients across all of our departments are invited to complete a client survey rating us on our performance including quality of legal advice, attitude of our staff, keeping our clients informed of the progress of their case and value for money.
Over the last years we have consistently been awarded the highest score of ‘very good’ by our clients in all ten categories. In 2013 however we saw record numbers of clients rank as very good.
On average 82 per cent of all clients who filled in the survey marked us as very good across the categories surveyed. Within this over 90 per cent of clients told us the attitude of our staff is very good.
Mark Freedman, specialist divorce lawyer and the firm’s managing partner commented on these results:
“The entire firm are very pleased with the results of the 2013 survey to say the least. Each department head takes the survey process very seriously and follows up on all comments and suggestions made to us by our clients.
All staff members work very hard to ensure that each client receives the highest level of service possible. The survey is designed to help us evaluate client experience throughout the whole case, from the time we are instructed by the client, how we perform during and how the matter is completed. Although we have had such good results we certainly won’t be resting on our laurels however, but will continue to train our staff whilst develop and further improve our client services”.
Over the last six months Osbornes has also seen a record number of solicitors ranked in the independent legal directory ‘Chambers and Partners’ as leaders in their respective fields as well as retaining our Legal 500 rankings. Most recently our Wills, Probate and Disputed Estates department, headed by Jan Atkinsonwas awarded ‘Trust & Estates Law Firm of the Year in England 2014’ by Corporate Intl.
To speak with a member of our team with regards to any enquiry you may have you can contact us by calling us or by filling in our online enquiry form.