What happens next?

Our commitment to you:

We will:

Offer you a face-to-face appointment before taking the case on.

The face-to- face appointment can take place at your home, in hospital or at our offices, whatever is best for you.

Assess your case at Partner level to make sure you are getting the best advice before we start your claim.

Advise you at the outset about the prospects of success, the value of the claim and timescale, and confirm that in writing.

Keep you informed of progress and consult you about all decisions relating to your case.

If we take your case on, run your claim under a No Win No Fee agreement.

Ensure that your case worker is available by means of a direct dial telephone number and a personal email address to discuss the case with you.

Nominate a supervisor for your case worker and tell you who that person is. We will then be able to advise you on whether or not you can make a claim for compensation.

What you should do next?

To speak with us on a confidential basis about your claim, please telephone Stephanie on 020 7681 8671 or Sam Collard on 020 7482 8428.

Alternatively, you can fill in our online enquiry form and we will call you back. It is helpful to the claims process if you can provide us with as much information as possible, including the result of any formal complaints made to the police or other individuals. We will then be able to advise you on whether or not you can make a claim for compensation.